--- title: "(AU) What should I do if I get an Error: Waiting for update?" description: “Waiting for update” is an error that appears when the platform is not receiving any price quotes. On mobile, this shows as ‘Loading chart data‘. --- [Skip to content](https://helpcentrecn.blueberrymarkets.com/migration/au/what-should-i-do-if-i-get-an-error-waiting-for-update#main-content) English Show submenu for translations [Contact us](https://helpcentrecn.blueberrymarkets.com/migration/au/kb-tickets/new?hsLang=en) ![v3 logotype white.png\]](https://helpcentrecn.blueberrymarkets.com/hs-fs/hubfs/v3%20logotype%20white.png?height=40&name=v3%20logotype%20white.png) Open main navigation Close main navigation - English Show submenu for translations - [Contact us](https://helpcentrecn.blueberrymarkets.com/migration/au/kb-tickets/new) - Visit website Visit website How can we help? - There are no suggestions because the search field is empty. 1. [Help Centre Australia](https://helpcentrecn.blueberrymarkets.com/migration/au?hsLang=en) 2. [MT4/MT5 Troubleshooting](https://helpcentrecn.blueberrymarkets.com/migration/au/mt4-mt5-troubleshooting?hsLang=en) 3. [Login & Connection Issues](https://helpcentrecn.blueberrymarkets.com/migration/au/mt4-mt5-troubleshooting?hsLang=en#login-connection-issues) # (AU) What should I do if I get an Error: Waiting for update? “Waiting for update” is an error that appears when the platform is not receiving any price quotes. ![](https://s3.amazonaws.com/helpsite-uploads/cozcjexwwqvsjet_qzohzp8bhvy%2F1ArCNIv4CC81686792493697-1686792493697.png) > On mobile, this shows as ‘Loading chart data‘. Follow the steps below to troubleshoot: 1\. **Check your internet connection.** Test other computer programs that require an internet connection and see if they work. 2\. **Check your account type.** If you have a Raw (Direct) account, you need to trade on pairs with the suffix .i (e.g. EURUSD.i). The Standard pairs will not work for you. ![](https://s3.amazonaws.com/helpsite-uploads/cozcjexwwqvsjet_qzohzp8bhvy%2F1ArCNIv4CC81686792493969-1686792493969.png) > If you don’t see these symbols, just right-click anywhere on the Market Watch and select Show All. 3\. **Make sure that you are logged in correctly.** Double-check your trading account number, password, and server. 4\. **Try manually updating the chart.** Right-click on the chart window and select “Refresh”. 5\. **Try a different symbol.** Left-click on any symbol from the Market Watch, then drag and drop it onto the chart. 6\. **Restart your platform.** Close it \> wait for 10 seconds \> open it again. 7\. **Ensure that you are using a Blueberry-branded MT4/MT5 (except for Mac).** You can download the latest installers here. 8\. **Check your EAs and/or Indicators.** If they are consuming too much computer resources, they can affect the charts too. Contact your EA/indicator provider for technical assistance. > If you need further assistance, contact Customer Support at [customer-care@blueberrymarkets.com](mailto:customer-care@blueberrymarkets.com) or start a live chat at the bottom-right of your screen. - [Opening an Account](https://helpcentrecn.blueberrymarkets.com/migration/au/opening-an-account?hsLang=en#main-content) - [Getting Started](https://helpcentrecn.blueberrymarkets.com/migration/au/opening-an-account?hsLang=en#getting-started) - [Document Requirements](https://helpcentrecn.blueberrymarkets.com/migration/au/opening-an-account?hsLang=en#document-requirements) - [Non-Individual Accounts](https://helpcentrecn.blueberrymarkets.com/migration/au/opening-an-account?hsLang=en#non-individual-accounts) - [General](https://helpcentrecn.blueberrymarkets.com/migration/au/general?hsLang=en#main-content) - [Products](https://helpcentrecn.blueberrymarkets.com/migration/au/general?hsLang=en#products) - [Account Management](https://helpcentrecn.blueberrymarkets.com/migration/au/general?hsLang=en#account-management) - [Account Types and Features](https://helpcentrecn.blueberrymarkets.com/migration/au/general?hsLang=en#account-types-and-features) - [FAQ](https://helpcentrecn.blueberrymarkets.com/migration/au/general?hsLang=en#faq) - [Client Portal](https://helpcentrecn.blueberrymarkets.com/migration/au/client-portal?hsLang=en) - [Deposits](https://helpcentrecn.blueberrymarkets.com/migration/au/deposits?hsLang=en#main-content) - [Credit Card](https://helpcentrecn.blueberrymarkets.com/migration/au/deposits?hsLang=en#credit-card) - [Withdrawals](https://helpcentrecn.blueberrymarkets.com/migration/au/withdrawals?hsLang=en) - [Trading Accounts & Fees](https://helpcentrecn.blueberrymarkets.com/migration/au/trading-accounts-fees?hsLang=en#main-content) - [Account Types and Features](https://helpcentrecn.blueberrymarkets.com/migration/au/trading-accounts-fees?hsLang=en#account-types-and-features) - [Account Management](https://helpcentrecn.blueberrymarkets.com/migration/au/trading-accounts-fees?hsLang=en#account-management) - [Trade Support](https://helpcentrecn.blueberrymarkets.com/migration/au/trading-accounts-fees?hsLang=en#trade-support) - [Trading Fees](https://helpcentrecn.blueberrymarkets.com/migration/au/trading-accounts-fees?hsLang=en#trading-fees) - [MT4/MT5 Guides](https://helpcentrecn.blueberrymarkets.com/migration/au/mt4-mt5-guides?hsLang=en#main-content) - [Download](https://helpcentrecn.blueberrymarkets.com/migration/au/mt4-mt5-guides?hsLang=en#download) - [Demo Trading Account](https://helpcentrecn.blueberrymarkets.com/migration/au/mt4-mt5-guides?hsLang=en#demo-trading-account) - [Logging in](https://helpcentrecn.blueberrymarkets.com/migration/au/mt4-mt5-guides?hsLang=en#logging-in) - [Installing](https://helpcentrecn.blueberrymarkets.com/migration/au/mt4-mt5-guides?hsLang=en#installing) - [Trading](https://helpcentrecn.blueberrymarkets.com/migration/au/mt4-mt5-guides?hsLang=en#trading) - [MT4/MT5 Troubleshooting](https://helpcentrecn.blueberrymarkets.com/migration/au/mt4-mt5-troubleshooting?hsLang=en#main-content) - [Login & Connection Issues](https://helpcentrecn.blueberrymarkets.com/migration/au/mt4-mt5-troubleshooting?hsLang=en#login-connection-issues) - [Trade Issues](https://helpcentrecn.blueberrymarkets.com/migration/au/mt4-mt5-troubleshooting?hsLang=en#trade-issues) - [Announcements](https://helpcentrecn.blueberrymarkets.com/migration/au/announcements?hsLang=en) - [Platform Guides](https://helpcentrecn.blueberrymarkets.com/migration/au/platform-guides?hsLang=en#main-content) - [Trading](https://helpcentrecn.blueberrymarkets.com/migration/au/platform-guides?hsLang=en#trading) - [TradingView](https://helpcentrecn.blueberrymarkets.com/migration/au/tradingview?hsLang=en) [![blueberry\_markets\_logo](https://helpcentrecn.blueberrymarkets.com/hs-fs/hubfs/v3%20logotype%20black.png?width=838&height=157&name=v3%20logotype%20black.png "blueberry_markets_logo")](http://blueberrymarkets.com) Blueberry Help Centre Copyright © 2026, Blueberry Markets (Mauritius) Ltd